Complaints Investigation Process.
Investigation and discipline of members who practiced unethically
The CAA works with its members to ensure ethical practice in avalanche risk assessment services. Unfortunately, as with any profession, improper practice occurs on occasion. As part of the CAA’s commitment to the public interest, we offer an open complaint process for the public and other CAA members to identify and address unethical practice by CAA members.
Filing a complaint against a CAA member
Before filing a complaint, complainants may wish to read the CAA’s Code of Ethics. Reading the Code of Ethics may help you identify which, if any, ethical standards have been breached by a CAA member. This helps the Complaint Investigation Committee (CIC) consider the merits of the complaint. To help you understand the investigation process and role of the CIC it is recommended that you review both the investigation process document and the flow chart which is a schematic of this process. Reading the Complaint Investigation procedures helps all parties understand the CAA’s complaint investigation process.
To file a complaint, email the Executive Director and Chair of the Complaint Investigation Committee.
To file a complaint, email the Executive Director and Chair of the Complaint Investigation Committee.
Resources
The CAA Bylaws – Section 11 of the CAA Bylaws deals specifically with CAA obligations for handling complaints and discipline.
- CAA Complaint Investigation Procedures – a detailed account of the complaints process.
- Complaint Process Flow Chart – a visual guide to the stages of a complaint and the paths it may take.
- The CAA Code of Ethics – unethical conduct is defined as a breach of the CAA’s Code of Ethics.
- The CAA Bylaws – Section 11 of the CAA Bylaws deals specifically with CAA obligations for handling complaints and discipline.
Process Templates
